Monday, May 23, 2005

MicroManaging the cups and saucers

Have you noticed how some big organisations micro-manage to an astonishing degree? I heard recently that one such organisation currently experiencing hard times, shedding staff whilst reorganising to “cut costs” couldn’t decide where to relocate the crockery used to serve refreshments in meetings.

In fact the final decision had to be delayed until the Regional Director returned from vacation. This in a company that is struggling to meet productivity targets, where managers report working long hours and weekends, and who are struggling to identify waste and non-value-adding work to eliminate.

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