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The PRISM Blog

A Blog of the world of Business and Government, through the lens of W Edwards Deming's System of Profound Knowledge-: Appreciation for a System; Performance Measurement and Analysis with knowledge of Variation; Knowing how we learn, develop, and improve; Understanding why people behave as they do.

Saturday, December 31, 2005

Attracting (?!) Customers to an MOT Garage

All MOT garages are required to have a clearly marked area where customers can, if they wish, observe the test being carried out on their vehicle. This photo was taken at a garage in England. Would you like to sit in the chair?
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Posted by Nigel Clements at Saturday, December 31, 2005

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      • Attracting (?!) Customers to an MOT Garage
      • Catch 22 targets - moving goalposts
      • Catch 22 - do people co-operate or do they compete?
      • Irish tax on carrier bags has unintended effect
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